Delete your TrackXpense account
Updated 11 November 2026. This page is for the TrackXpense app (web and Android, com.trackxpense.app), provided by TakeThru Software Development Services (Take IT Thru Solutions). You do not need the Android app installed to delete your account.
Delete it yourself
- Sign in at app.trackxpense.com on any browser, or open the Android app.
- Open Settings, then Your data, and choose Delete my account…
- We email you a 6-digit code. Enter it and choose Delete everything for good.
The deletion happens at once and cannot be undone. Download a copy first from the same screen if you want to keep your records.
Can't sign in?
Signing in needs only your email: at app.trackxpense.com, ask for a code and enter it, then follow the steps above. If you no longer have that email address, write to hello@takeitthru.com with the subject "Delete my TrackXpense account" and the address the account used. We only delete an account once we are sure it is yours, so we will tell you what we need.
What is deleted
Your account and everything in it, on every device: your sign-in email and password, devices and sessions, money settings, accounts, transactions and their history, categories, schedules, budgets, loans and cards, captured bank alerts and their saved text, imports, receipt photos and other files, smart help settings and credits.
What is kept, and for how long
- Backups: database backups are kept for up to 14 days, and a backup taken just before an update can stay until the next update. Your deleted data leaves the backups as they are replaced.
- Staff records: records of changes our staff made to an account are kept with no end date, for security. They name the account by an internal number, not your email, and after deletion that number no longer leads to you.
- Email delivery records: our email provider keeps its own records of the codes we sent you, for its own limited period.
- Launch list: if you also joined the launch list, that address is kept separately. Remove it on the removal page.
- On your phone: uninstalling the Android app removes anything it kept on the phone. The app is not backed up to your Google account.
Delete only some of your data
You can keep your account and delete part of it. In More, open Alerts from your bank and choose Turn off or delete what was read to stop capture and remove unconfirmed alerts, saved alert text and any copy you sent in. In Transactions, you can delete a transaction from your list and totals; its history is kept so you can restore it, until you delete your account.
More about your data: TrackXpense privacy. Questions: hello@takeitthru.com.